Refund and Returns Policy

At stairnosingscompany.co.uk, we are committed to ensuring your complete satisfaction with your purchase. If you are not fully satisfied with your order, we are here to assist you. Please review our policy below for information on returning items and requesting a refund.

Conditions for Returns and Refunds

Return Period

You must notify us of any issues, such as damaged items, within 24 hours of receiving your order.

For any other reason, please contact us within 14 days of receiving your order. All returns must be completed within 30 days from the delivery date.

Condition of Returned Items

Items must be returned in their original, unopened packaging. They must be unused and in the same condition as when you received them.

Return Shipping Costs

The cost of return shipping is the buyer’s responsibility unless the item is faulty or damaged.

Please note: Postage or shipping costs are non-refundable unless the return is due to a fault or damage.

Damaged or Faulty Items

If your item arrives damaged or faulty, you must notify us within 24 hours of receipt.

To process a return for a damaged or faulty item, please email clear photographs of the damage to our office. Our contact information is provided below.

Special Order Products

Custom-made, specially ordered, or altered items (e.g., cut to specification or drilled) are non-returnable unless they are damaged or faulty.

Change of Mind or Incorrect Orders

If you have changed your mind or ordered the wrong item, you are responsible for the return shipping costs. Postage costs are non-refundable in these cases.

Contact Information

If you have any questions or require further assistance with your return, please contact us using the details below:

Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: sales@stairnosingscompany.co.uk
Phone:  07452 792 733

Thank you for choosing stairnosingscompany.co.uk. We value your business and are dedicated to providing you with excellent service.