Return and refund policy

Refund and Returns Policy

At StairNosingsCompany, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we are here to assist you. Please review our policy below for details on returns and refunds.

Conditions for Returns and Refunds

We accept returns and provide refunds for purchases made on our website, provided the following conditions are met:

Return Period

  • You must notify us of any issues (e.g., damaged or faulty items) within 24 hours of receiving your order.

  • If you wish to return an item for any other reason, please contact us within 14 days of receiving your order. All returns must be completed within 30 days from the delivery date.

Condition of the Items

  • Items must be returned in their original, unopened condition, unused, and in perfect condition as received.

Return Shipping Costs

  • The buyer is responsible for return shipping costs unless the item is faulty or damaged.

  • Please note: Shipping costs are non-refundable, except in cases of damaged or faulty items.

Damaged or Faulty Items

  • If your item arrives damaged or is faulty, you must contact us within 24 hours of delivery.

  • To process your return, please send clear photographs of the damage to our customer support email provided below.

Special Order Products

  • Custom-made, specially ordered, or modified items (e.g., cut-to-size or drilled) can only be returned if they are faulty or damaged. In all other cases, these items are non-returnable.

Change of Mind or Incorrect Orders

  • If you have changed your mind or ordered the wrong item, return shipping costs will be at your expense. Postage costs are non-refundable in these cases.

Contact Information

For any return-related inquiries or further assistance, please contact us:

Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: support@stairsnosinguk.co.uk
Phone: 07452 792733

Thank you for choosing StairNosingsCompany. We appreciate your business and are committed to providing the best service possible.